The Complete Collection Manager
The Complete Collection Manager is the reference, guide, and sourcebook that has long
been missing from the world of receivables management. It's both a textbook and a
reference tool that you'll refer to every day. Packaged with a CD-ROM containing a
wealth of resources, it’s the ultimate tool for running your collection floor.
Inside The Complete Collection Manager you’ll find:
On the CD-ROM, you’ll get
There’s never been anything like The Complete Collection Manager before. This one-of-
a-kind resource gives you the tools, techniques, and the secret knowledge of the
successful debt collection professional. Once you start reading it, you’ll wish it had
existed when you started your career!
been missing from the world of receivables management. It's both a textbook and a
reference tool that you'll refer to every day. Packaged with a CD-ROM containing a
wealth of resources, it’s the ultimate tool for running your collection floor.
Inside The Complete Collection Manager you’ll find:
- A thoughtful primer on various collection technologies, including dialers,
databases, CTI, and other tools of the trade. - A complete course in understanding and using metrics (KPIs) on the collection
floor to develop staff and improve revenue results. - Tried and true techniques for recruiting and hiring the best collectors available.
- Specific approaches to coaching, counseling, and progressive discipline.
- Complete methodologies for motivating collection staff.
- Concrete steps and concepts for negotiating on inbound and outbound collection
calls. - A full overview of employment law.
- A complete analysis of the FDCPA in terms you can understand.
- A breakdown of what’s important in FCRA/FACTA and HIPAA.
- An exhaustive guide to state collection laws in the 50 states and Washington,
D.C., including table-format breakdowns by state and topic. Over 50 pages of
charts! - The unique history of credit and debt, told from the bill collector’s perspective.
- Much, much more!
On the CD-ROM, you’ll get
- A complete collection letter series.
- An up-to-date list of the statutory language for collection notices by state.
- Ready-to-use daily revenue spreadsheets, scorecards, and telephone monitors
- A full sample employee handbook.
- Comprehensive tests on the FDCPA and state laws for collectors and managers.
- Ready-to-run contests.
- Intelligent training materials for collectors.
- Ready-to-print certificates of achievement.
- Much, much more!
There’s never been anything like The Complete Collection Manager before. This one-of-
a-kind resource gives you the tools, techniques, and the secret knowledge of the
successful debt collection professional. Once you start reading it, you’ll wish it had
existed when you started your career!
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| The Complete Collection Manager |
VISTA Consulting
| Click on the images to enlarge them. |
| Over 500 pages! CD-ROM included! |
