The Complete Collection Manager
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    Welcome to the CD-ROM!

    Here you will find all the supplemental materials for managing your
    collection floor that come packaged with The Complete Collection
    Manager.  A license to use this CD-ROM is sold with The Complete
    Collection Manager.   These materials may be reproduced only by the
    purchaser of  The Complete Collection Manager, and utilized only in
    the environment that employs him or her.   Unauthorized use,
    distribution, or reproduction of these materials is a violation of
    copyright law.

    Testing includes materials to test your staff's competence on the
    FDCPA and on important state laws.

    Policies offers you suggestions for handling inbound calls on
    unassigned accounts, Spanish-speaking debtors, overtime limits, and
    other topics.

    Contests provides a myriad of exciting, adaptable materials to motivate
    your staff and spur a spirit of friendly competition.  Perennial favorites
    include The Blind Auction, Take Me Out to the Ball Game, and Beat the
    Dealer among many others.

    Spreadsheets offers a Daily Performance record, a Weekly Collector
    Scorecard, and a Telephone Monitor Form.

    Training gives you materials for teaching negotiation on inbound and
    outbound calls, closing the deal, obtaining urgency payments, and other
    advanced topics.

    Letters offers written communications often used by third party collection
    agencies, including a complete demand letter series, a postdated check
    notice, a promise reminder letter, and others. Always have your own
    attorney review any letters you intend to send, and make sure you add any
    statutory language required by state and federal law.

    Language equips you with a current list of the statutory text required by the
    states on correspondence from collection agencies. Use this in concert
    with Letters to craft correspondence from your agency.

    Employment Ads gives examples of basic recruitment tools for print and
    internet media.

    Job Descriptions provides a list of the basic duties of collectors,
    collection supervisors, and collection managers.

    Handbook is a complete employee handbook for a hypothetical agency.

    Certificates gives you templates for recognizing the achievements of top
    producers and contributors in your environment.
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