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| The Complete Collection Manager |
Click to Preview:
 | Table of Contents |
| Chapter 3: Tools of the Trade |
| Chapter 6: The Keystone: The Collection Manager |
| Chapter 7: Measuring Up: Metrics for Method in the Madness |
| Chapter 9: Coaching, Counseling, and Progressive Discipline |
| Chapter 12: The Art and Science of Debt Negotiation |
| Chapter 14: Getting In on the Act: The FDCPA |
| Chapter 16: States of Confusion: A Guide to State Collection Laws |
| What's on the CD-ROM? |
| From the CD-ROM: A Collector Scorecard |
| From the CD-ROM: The Daily Performance Spreadsheet |
| From the CD-ROM: Receptionist Training sample |
| From the CD-ROM: An FDCPA test sample |
| Sample State Laws Chart 1: Available Remedies |
| Sample State Laws Chart 2: Contracts and Statutes of Limitations | |
Inside the Complete Collection Manager
VISTA Consulting
| Click on the images to enlarge them. |
| Over 500 pages! CD-ROM included! |
