

| The Complete Collection Manager |
![]() | Table of Contents |
![]() | Chapter 3: Tools of the Trade |
![]() | Chapter 6: The Keystone: The Collection Manager |
![]() | Chapter 7: Measuring Up: Metrics for Method in the Madness |
![]() | Chapter 9: Coaching, Counseling, and Progressive Discipline |
![]() | Chapter 12: The Art and Science of Debt Negotiation |
![]() | Chapter 14: Getting In on the Act: The FDCPA |
![]() | Chapter 16: States of Confusion: A Guide to State Collection Laws |
![]() | What's on the CD-ROM? |
![]() | From the CD-ROM: A Collector Scorecard |
![]() | From the CD-ROM: The Daily Performance Spreadsheet |
![]() | From the CD-ROM: Receptionist Training sample |
![]() | From the CD-ROM: An FDCPA test sample |
![]() | Sample State Laws Chart 1: Available Remedies |
![]() | Sample State Laws Chart 2: Contracts and Statutes of Limitations | |
| Click on the images to enlarge them. |
| Over 500 pages! CD-ROM included! |
